Privacy Policy

Last updated: Sept 12, 2022

To use our service you have to provide us with some personally identifiable information. This is information about you, which can be used to contact or identify you, and includes information you input on our web site and information we gather as you use our service ("Personal Information"). This privacy policy applies to all of the services and web sites offered by Ringaly Inc. ("Ringaly", "we", "us" and "our") and tells you how we collect, use, disclose and protect your Personal Information.

What this Privacy Policy covers (and what it does not)

 

Data protection regulations (such as GDPR) distinguish between organizations that act as data controllers or data processors.

When individuals use our service directly - for example logging in to our website, contacting us or requesting support - we gather personal data such as names, email addresses and telephone numbers. In this case we act as a data controller because we are responsible for deciding how this data is used. THIS PRIVACY POLICY DESCRIBES HOW WE PROCESS PERSONAL DATA WHEN WE ACT AS A DATA CONTROLLER.

More commonly, however, we act as a data processor for organizations like schools, care homes (or families) who provide us with personal data they have gathered and which we process to provide our group calling and communications services. THIS PRIVACY POLICY DOES NOT DESCRIBE HOW WE PROCESS PERSONAL DATA WHEN WE ACT AS A DATA PROCESSOR. This is described in our Data Processing Agreement.

 

​Updates to our Privacy Policy

If we change our privacy policy, we will publish changes on this page and update the "Last updated" date above.

Information we collect

We collect Personal Information from you when you provide it to us on our web site and as you use our service. For example, we may collect your name, email address and credit card or other billing information when you sign up to our service and about your contacts as you add them to our service. We also collect Personal Information when you use our service. For example we collect log records about who called your Ringaly number(s) and who answered those calls.

Cookies and Beacons

Cookies and web beacons are small files that enable us to capture certain information. We use them to enable features of our web site, to understand and save your preferences for future visits and to compile aggregate data about user traffic and behavior so that we can offer better experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. You can configure your software so it does not accept cookies, though you may not then be able to login and access areas or features of our web site.

How we use the information we collect

We use your Personal Information and automatically collected information (including information from cookies and web beacons) for the following purposes:

  • To deliver the services you request.

  • To improve our web site, services, features and content.

  • To enable you to enjoy and easily navigate our web site.

  • To personalize your experience.

  • To provide or offer software updates and product announcements.

  • To provide you with further information and offers from us or third parties that we believe you may find useful or interesting, including newsletters, marketing or promotional materials and other information on services and products offered by us or third parties.

  • To monitor and analyze use of our web site and our services.

  • To administer our web site.

  • To generate and derive useful data and information concerning the interests, characteristics and web site use behavior of our users.

  • To verify that visitors to our web site meet the criteria required to process their requests.

We reserve the right to compile and share aggregated information about our users, their use of our service, sales, and traffic, though we will not share this information in a manner that permits the identification of specific users.

Protection of your Personal Information

We take reasonable steps to maintain the safety of your Personal Information. For example, Personal Information is transmitted to/from our web site via Secure Socket Layer (SSL) technology, access to your account information requires a username and password and Personal Information is encrypted while stored within our databases. You must keep your account password confidential and you should always logout and close your browser when you finish your session.

 

No service is impenetrable, but our service is built on leading cloud provider platforms that take privacy and security very seriously. We cannot guarantee that any Personal Information you store on our systems are maintained at adequate levels of protection to meet specific needs or obligations you may have relating to that information.

Disclosure to Third Parties

We do not sell, transfer, or otherwise share your Personal Information (or any data that you store using our services) to third parties except as outlined in this privacy policy or with your consent. This does not include trusted third parties we partner with to assist us in operating our web site, conducting and improving our business, or servicing you, in which case we may provide access to your Personal Information but only for purposes of performing these tasks. Additionally, we may sell, transfer or otherwise share some or all of our assets, including your Personal Information, in connection with a corporate transaction such as a merger, acquisition, reorganization or sale of assets. In any such event, you will receive notice if your data is transferred and becomes subject to a substantially different privacy policy. We may also release your Personal Information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property or safety. Non-personally identifiable information may be provided to other parties for marketing, advertising or other uses.

Third Party Services

We may link to, include or offer third party products or services on or through our web site. If you choose to use any such third party services we may facilitate sharing of your information and documents you choose to use with those services. Your use of those services is not governed by our Terms of Service or Privacy Policy. We do not control the services of those third parties or how they use your information and documents. Be sure to review the terms and conditions and privacy policies of those third parties before using their services.

Reviewing or Changing Personal Information

You can review or request changes to your Personal Information by logging into your account at ringaly.com or by contacting us at support@ringaly.com.

Choice/Opt-Out

We will send you messages that relate to transactions you conduct on our web site or that have important alerts and notices about your account or our services. You cannot opt out of these communications. Additionally, we may send you other communications such as:

  • Notices about your use of our services, including violations of our terms of service.

  • Updates to our web site and services.

  • Promotional information regarding our services. You can opt out of receiving promotional emails by following the unsubscribe instructions provided in those emails or by contacting us at support@ringaly.com.​

Terms and Conditions

Please also visit the Ringaly Terms of Service section which describes the allowed uses, disclaimers, and limitations of liability governing the use of our web site and services.

Contacting Us

Any questions about our privacy policy should be directed to support@ringaly.com.